Conditions d'utilisation

General Terms and Conditions — Squid

Last updated: May 20, 2026

Effective date: January 1, 2026

These General Terms and Conditions ("GTC") govern the provision, access and use of the squid-sailing.com website and the Squid application in all its forms (SquidX, Squid Mobile) and on any platform (web, iOS, Android, PC) (hereinafter "Squid"), operated by D-ICE Engineering SAS ("D-ICE", "we", "us"). By creating an account or using Squid, you agree to these GTC.

If you are acting on behalf of a company, you confirm that you are authorised to bind it; the term "you" then refers to both yourself and that company.

1. Identity and contact details

D-ICE Engineering SAS — 1 rue de la Noë, CS 42103 - 44321 Nantes, France — SIREN 809 273 329 — share capital €6,000,000 — Publication Director: Sofien Kerkeni — contact@dice-engineering.com — +33 2 40 37 53 25.

For corporate information, visit https://www.dice-engineering.com.

2. Scope of services

These GTC cover:

  • the squid-sailing.com website and all its pages;
  • the Squid application;
  • the APIs, SDKs and documentation associated with Squid.

These GTC constitute the default contractual framework applicable in the absence of any other agreement. They do not prevail over commercial contracts, framework agreements or specific terms negotiated between D-ICE Engineering and its clients. In the event of any conflict, any specific or negotiated contract prevails over these GTC.

3. Eligibility and accounts

The provisions of this section apply only to products and services that offer the creation of a user account. Certain products, in particular those deployed on board vessels or in professional environments, are governed by specific contracts and are not subject to these provisions.

Where a product offers the creation of an account, you must be at least 16 years old to do so. You agree to provide accurate and up-to-date information at registration.

You are responsible for the confidentiality of your credentials and for all activity carried out from your account. In the event of unauthorised use, all resulting costs shall be borne by you. Report any unauthorised access to security@dice-engineering.com.

You may use "Sign in with Google" to create or access your Squid account. Use of the Google APIs is also subject to Google's Terms of Service and our Privacy Policy available at https://www.squid-sailing.com/en/content/5-privacy-policy, which details the limited Google scopes we request (openid, email, profile).

Squid may request access to your device's geolocation (GPS) in order to provide navigation, positioning or map display features. This access is explicitly requested by your operating system and remains under your control; you may revoke it at any time in your device settings. Location data collected is processed in accordance with our Privacy Policy available at https://www.squid-sailing.com/en/content/5-privacy-policy.

4. Acceptable use

You agree to:

  • not use the services in violation of any applicable law, regulation or maritime safety rule;
  • not attempt to gain unauthorised access to our systems, infrastructure or data;
  • not reverse-engineer, decompile or extract the source code of our software, except to the extent strictly permitted by law (in particular interoperability as provided for by Directive 2009/24);
  • not introduce malware, conduct denial-of-service attacks, or scrape our services beyond the intended rate limits;
  • not impersonate another person or misrepresent your affiliation;
  • not use the services to harass, defame or harm others;
  • not use Google user data for any purpose other than the use of Squid;
  • not submit, within the collaborative reporting system, false, misleading or malicious information likely to compromise navigation safety or mislead other users; any report must be based on your own real-time observation;
  • not use the marine mammal data available in Squid for purposes contrary to applicable regulations, including European species protection legislation (Habitats Directive 92/43/EEC), international conventions (CITES, IWC) and any relevant national legislation; any use intended to locate, disturb, capture or harm marine mammals is strictly prohibited.

We may suspend or terminate your account without notice in the event of a material breach of this section.

5. Pricing

Prices in force are those displayed on the website at the time of subscription. D-ICE reserves the right to modify them at any time.

European professionals holding a valid intra-community VAT number are exempt from VAT, subject to providing that number at the time of subscription.

Promotional offers are valid only for the duration of the relevant offer. They cannot be combined with other promotions and are not refundable in whole or in part.

6. Payment methods

Payment is handled by our provider Stripe Payments Europe Ltd., which accepts major credit and debit cards (Visa, Mastercard, American Express) as well as other payment methods depending on your country. D-ICE never stores full card numbers; transactions are processed by Stripe via SSL encryption.

Payment is made in advance at the time of account creation, then at each renewal period by automatic direct debit until cancellation of the subscription. A subscription confirmation is sent by email and archived in your customer account.

7. Subscription process

The subscription process includes the following steps:

  1. Creating a customer account or logging in to an existing account;
  2. Selecting the desired subscription from the available offers;
  3. Verifying billing information;
  4. Online payment in accordance with Article 6.

At each step, you may go back to correct information or cancel the subscription in progress. By ticking the acceptance box, you acknowledge having read these GTC and accept them without reservation. The subscription is only final upon receipt of full payment.

8. Subscriptions and renewal

Subscriptions renew automatically by tacit renewal for the same period, unless cancelled before the renewal date under the conditions set out in Article 9.

We may change prices for future periods with at least 30 days' notice; if you refuse the change, you may cancel before it takes effect.

9. Cancellation and right of withdrawal

Cancellation. To cancel your subscription, you must notify D-ICE Engineering by registered letter with acknowledgment of receipt or by email to support@squid.fr, at least one month before the renewal date. Fixed-term subscriptions without tacit renewal cannot be cancelled early. Cancellation does not entitle you to a refund, except where you exercise your right of withdrawal as set out below.

Right of withdrawal (consumers). In accordance with applicable consumer protection legislation, consumers have a right of withdrawal of 14 days from the date of subscription, without having to give reasons. To exercise this right, simply send an unambiguous declaration to support@squid.fr or use the form available on the website. The refund will be processed within 14 days of receiving the request, less any amount corresponding to the portion of the service already provided.

We may suspend or terminate your account in the event of a material breach of these GTC, non-payment, or if required by law. Upon termination, our licence over your content ends within a reasonable time necessary for its deletion, except for data we are legally required to retain.

10. Intellectual property

All intellectual property rights in Squid — software, databases, designs, trademarks and documentation — belong to D-ICE Engineering SAS or its licensors. We grant you a non-exclusive, non-transferable and revocable licence to use Squid, strictly for the purpose for which it is provided and for the duration of your subscription or use.

Content you upload (routes, polars, vessel data, support attachments) remains your property. You grant D-ICE a worldwide, royalty-free licence to host, reproduce and process such content in particular for the purpose of operating and improving Squid for your benefit.

Third-party trademarks (Google, Apple, Stripe…) belong to their respective owners and are mentioned for informational purposes only.

11. Privacy and data from Google APIs

The processing of personal data is described in our Privacy Policy available at https://www.squid-sailing.com/en/content/5-privacy-policy, which forms an integral part of these GTC.

With regard to data received from Google APIs, D-ICE Engineering confirms that its use and transfer comply with the Google API Services User Data Policy, including its "Limited Use" requirements. Google user data is used only to provide and improve Squid features; it is not used for advertising purposes, sold to data brokers, used for credit decisions, or used to train AI models.

12. Availability, maintenance and changes

We endeavour to ensure reasonable continuity of Squid, without guaranteeing uninterrupted availability. D-ICE cannot be held liable for data transmission problems, connection issues or network unavailability, nor for the malfunction of the client's computing equipment. Planned maintenance operations are announced in advance where possible. We may update, deprecate or remove features at our discretion.

Free features and beta versions are provided "as is", without warranty of any kind.

13. Operational use disclaimer (maritime use)

Squid is a decision-support tool designed for navigation, route planning and performance analysis. It does not replace the judgement of a master, officer of the watch, competent engineer, or any user responsible for a recreational vessel. The user remains solely responsible for the safety of navigation and compliance with applicable maritime regulations (COLREGs, IMO conventions, flag State rules, regulations applicable to recreational navigation). To the fullest extent permitted by law, D-ICE excludes its liability for any decision made on the basis of data or recommendations produced by Squid.

14. Limitation of liability

Except as otherwise provided in a specific contract concluded with D-ICE Engineering, and to the fullest extent permitted by applicable law:

  • D-ICE disclaims all liability in connection with the use of Squid;
  • no amount may be claimed from D-ICE on any basis whatsoever, whether for direct, indirect, consequential, incidental or punitive damages, or for loss of profit, revenue, data or business opportunity.

Nothing in these GTC limits liability that cannot be excluded by law (including gross negligence, fraud, wilful misconduct, personal injury resulting from negligence, or breach of a fundamental consumer protection right).

15. Force majeure

D-ICE cannot be held liable for failure to perform its obligations in cases of force majeure, including natural disasters, acts of competent authorities, acts of terrorism or war, or any other unforeseeable and insurmountable event. In the event of force majeure, D-ICE's obligations are suspended until the circumstances preventing their performance have ceased.

16. Indemnification

You agree to indemnify D-ICE against any third-party claim arising from (a) your breach of these GTC, (b) your unlawful use of Squid, or (c) the infringement by content you have uploaded of a third party's rights.

17. Changes to the GTC

We may modify these GTC from time to time. The "Last updated" date at the top of the page indicates the latest revision. Material changes are notified by email to active account holders at least 30 days before they take effect; continued use of Squid after that date constitutes acceptance.

18. Governing law and jurisdiction

These GTC are governed by French law. Any dispute that cannot be resolved amicably shall be brought before the competent courts of Nantes (France), subject to any mandatory consumer protection rules that would confer jurisdiction on another court.

Consumers may also use the European online dispute resolution platform at https://ec.europa.eu/consumers/odr.

19. Contact